When you register, you will automatically have a “my 48-h” account.
History and actual old and purchased items, prices, addresses, messages,
If you forget your password, you can click on “forgot my password” and a link will be sent with which you can reset your password.
A user code is unique and once given it will stay yours. Because the user code accommodates all your data, which are just as unique, it cannot be changed. In exceptional cases, at the discretion of 48-h, a user code can be changed (provided by 48-h), whereby the old code remains stored in the system of 48-h.
If you forget your user code, you can click on “forgot my usercode” provide your password, submit, and the user code will be sent to you by email.
It is not allowed to have more than one user code. Violating this rule will immediately lead to suspension of your account.
When you change your e-mail address, you can add this to your profile and inactivate your old e-mail address. The old e-mail address remains stored in the system of 48-h.
When you change your address, you can add this to your profile and inactivate your old address. The old address remains stored in the system of 48-h.
It is not allowed to have more than one 48-h account. Violating this rule will immediately lead to suspension of your account.
After the deal is closed, Buyer and Seller receive an application to rate the deal.
After the second negative rating within 3 months, a user will be automatically suspended. The first suspension lasts three months, after which the user is automatically admitted. After the second suspension, the user can only be admitted again after research and approval of 48-h.
First check the procedure again, see if there is a backlog in giving ratings and check your mail to verify if your account is suspended. Buyers cannot bid/Sellers cannot submit items, before rating, or payment is made.
In case there is a backlog in giving ratings and you cannot give the outstanding rating, which is a condition for our free service, you are kindly requested to donate USD 1,00 for the maintenance of our website and services.
Restoring access to the auction is done manually and only after a careful check by 48-h.
An outstanding rating can always, also afterwards, be done.
If you don’t agree with a given rating, you should always first contact the assessor via the internal mail and ask for clarification. In case you don’t agree, have good arguments and if you cannot solve this with the assessor, you can contact the resolution center. Judgements from the resolution center after hearing both sides, are binding and cannot be changed.
Check if you’ve sent the invoice and remind the buyer of their purchases. In case completion is not made, the seller can cancel the purchase and submit the items for the next auction. The seller has to inform Admin. about this incident. The Seller should not forget to give the renouncing buyer the correct rating.
In case the Track & Trace code indicates no progress, or when shipped without Track & Trace time of arrival of the shipment has expired, seek contact with the Seller immediately. It’s the Seller who has to take action with the postal authorities.
In case no invoice for your purchases arrives within 48 hours, seek contact with the Seller and ask for the invoice. Should the invoice not arrive within 48 hours after application, the Buyer may renounce the purchase. Seller must be aware that in this case of renouncement a negative rating will follow.
In case you have purchased more items from the same Seller, you will be offered a combined shipment, no extra packaging costs, and at the nominal shipping costs.
In case the item you purchased arrives in damaged condition, take photos of the packaging and the item, seek contact with the Seller immediately, and arrange how/if the item must be returned.
In case an item arrived which you did not purchase, take photos of the item and package, seek contact with the Seller immediately, and arrange how/if the item must be returned and how the correct purchase can be received.
In case the item you purchased arrives incomplete, missing components, take photos, seek contact with the Seller immediately, and arrange how/if the item must be returned and how the correct purchase can be received.
Contacting the Resolution Center via contact page, to be activated via the footer.
48-h alert-service is for Users’ convenience. For rare items, a Buyer can be notified when these appears at the auction. Apply an alert for max. 3 items during 90 days.
For alert-service there is a maximum of 3 different items during 90 days.
Extension alert-service for chosen items is possible by renewing the application.
3 Cat.nrs. doubles the chance of a hit, because many offered stamps have only one Cat. Indication.
48-h regular service is free. No taxes are withheld, as these, in any case, are a matter of the users and their respective tax authorities.
The provided information for your profile is kept confidential by 48-h-. No information will be shared with third parties, except in criminal cases, when 48-h is called to do so by the authorities of Hong Kong.
All information about your sales and revenues obtained outside the territories of Hong Kong are kept confidential and will not be shared with third parties.
All information about your purchases obtained and forwarded outside the territories of Hong Kong are kept confidential and will not be shared with third parties.
Check our Terms & Conditions for items allowed to deal on 48-h.
For complaints regarding damage and defects occurring before, during, or by shipment that are not reported in the description of the item, you must respond within 48 hours of receipt. For hidden damage or counterfeit not reported, a warranty period of 6 weeks applies, during which the buyer must report with or without expertise.
Buyers and Sellers can establish contact via the website after the auction. On the overview of purchased/sold items, activate the button “contact user”, to open a textbox for messages. Messages will be saved in “Post in” and ”Post out” at “my 48-h”.
Depending on the size and value of the item, it is up to the buyer what kind of shipment; regular Post or Courier. 48-h highly recommends at least Track & Trace and, for valuable shipments, registered mail.
A Buyer always has a separate overview for their biddings and purchased items in their my 48-h account.
Sellers first choose auction-day, type of collectable, use the thicking list for every item to sell, upload photo(s). When ready >> option 1 next item, or submit the application.
The application to sell the item at the chosen auction: catalaloguenr + thickinglist collectable incl. photo, first has to be approved by 48-h, before an okay with the item number can be given.
The information given on the thickinglist automatic appears in the item description (same positioned).
Sellers can submit items for future auctions by choosing a specific date (=auction number), which indicates the day and month number of the year. Example: 6. August 2023= auct.nr 06.08.23
From the sellers items, no indication of the seller will be visible (no name, no email and no user code), just the rating. For 48-h, discretion is of utmost importance. For this reason, the sellers name remains unmentioned. After the surcharge, the buyer receives all information about the seller
If customers want to bid on other items from the same seller, which is only possible for the ongoing auction, it can be done by clicking the button “S.S.”.
A green indication sign at the navigation bar (top) warns about new incoming messages.
Closing time for all items in the auctions is exactly 48 hours after they start, which means daily at 24.00h G.M.T London time.
Sellers can activate a filter to block certain users/former Buyers. These users cannot bid on items from this seller (this message will appear).
The bid price appears only in green colour for the user who is the highest bidder at that moment.